Friday, March 20, 2009

Carpet Cleaning Scam

I'm sure you've all had those phone calls where a computer calls and offers you a great deal on carpet cleaning. I get them about 1-2 times a week and we don't have a single carpet or area rug in our home.

Several times I have tried to press "5" to be removed from the list but the calls have continued. A few times I have actually pressed "1" to talk to a representative and make an appointment. When I got to a person I have asked for their phone number, company name, or a supervisor I can complain to but they always hang up on me but sometimes they yell at me first.

I read online about someone in Nevada that actually made an appointment and gave them the address of a vacant lot across the street, then waited for the trucks to appear so that he could get the name of the company. Lucky for me I have a vacant lot across the street!

So, when I got the call today from caller ID: "CUSTOMERSVC 408-335-7149" I looked forward to trying this out. I pressed "1" to talk to a representative and was nice as sugar as I made an appointment for the 5-room house across the street (really the vacant lot, are you following me?). The total was quoted at about $150 and they'd throw in the hallway for free! I made the appointment for Thursday afternoon. I asked a reasonable question, "who should I look for; what company will be doing the cleaning?" She told me they work with local companies and it would be a company called "Deluxe" but it may be someone else.

I started to feel sorry for her and the poor carpet cleaner they would send so I said, "that's really all I wanted to know" and she caught on and said, "Oh nice one, Mrs. Halliday, but I'll send someone to your house at [my address], anyway, and you'll be billed!"

Big deal! They won't see a red cent from us. I should have known better than to feel sorry for them.

I called the only business in the county that deals with carpets, an area rug cleaning company called Deluxe. They had no idea who these people are and they have been the victims of many complaints. They said they've even gone so far as to call the police and they asked me to do the same and to also please let them know if I find out anything so that they can get this resolved. Apparently, this is causing them a lot of complaints and grief and they are worried about their reputation.

I called the Campbell Police and filed a complaint. Officer Kelly called me back and he was VERY nice. He said he would be working Thursday and will keep an eye out if he isn't otherwise occupied and that I could call if someone does actually show up to clean my nonexistent carpets. He said he'd also like to know who was behind this, but suspects if they do show up, it will be in an unmarked van. He also is concerned about how the woman handled my call, that it might be more than just an effort at getting carpets cleaned - some sort of more complex scam.

For instance, he said that there were people going door to door offering carpet cleaning deals. He was suspicious of that after he noticed a few odd things about them so he made an appointment to check them out further. It turns out that it's Kirby salesmen trying to find out which houses have carpets and had $$ to spend so they can try to sell them vacuums and such. Not illegal, but perhaps somewhat unethical. At your carpet cleaning appointment, they send out Kirby salesmen to give you the spiel and presentation. I've had those door to door carpet cleaning offers, too, but since I have zero carpets and no area rugs, they are very easy to turn away. When the boys were smaller, all I had to do was answer the door with a baby in each arm and it conveyed a very clear message to the solicitor that "I have NO TIME FOR YOU!!" Now that they are bigger, though, it's tough enough for me to lift just one baby, let alone two!

I have a police report number, but I have a feeling this may have been the last time I'll hear from those particular carpet cleaning scammers for awhile. This may be the best way of getting my number removed from their call list.

30 comments:

karenf said...

Man I hate those calls too. I just hang up when I hear it, the #5 doesn't work, they just call and call... I wish I had a vacant lot to send them too, what a good idea!
I'm really glad for Claire, she scares away most of those pesky salespeople.. but sometimes they are so pushy that they don't hear the dog, or the children in the background screaming, or crashes somewhere in the house.. sheesh! Some days I just open the kitchen window and say "please leave or I will open the door, my dog dog doesn't like strangers!"

Andy said...

So, I'm agog. Did anything transpire?

Anonymous said...

I have the same problem here in California, and I unfortunately do not have a vacant lot to send them too. They have repeatedly called me over the last 8 months I have lived here. I have requested to be taken off the list at least 3 times, and the last 3 times I tried to make an appointment and got 3 different generic company names and a bogus phone number once. Who are these people???? I think I will file a police report too, maybe it is just a way to get into someone's home...

WeCleanLasVegas said...

Thank You for taking the time to write your article on Carpet Cleaning Scams. I Managing Member of Mayberry’s LLC or Mayberry’s Maids here in Las Vegas Nevada and Time After Time I see the Carpet Cleaning Company Following our cleaning crews, come in and FRAZZLE the customer. The customer is usually moving out in this Scenario and has a budget, they will see a sign attached to a phone poll or stuck in the ground promising $7 to $10 dollars per room, But when the Carpet Cleaning Company arrives Look Out the price sky rockets with This Chemical or That Procedure we have seen customers get overwhelmed and sometimes Intimidated into signing up. A job that they budgeted for $200 or $300 becomes quickly $500 and sometimes $700. After seeing this over and over again I asked my pears in the carpet cleaning business why they do business this way ? The answer was simple and without pause or being articulate “ That’s the way its Done” than I began to ask more questions of them like “If you used every chemical you have in your arsenal how much would you have to charge per room to make a modest profit“ The answers varied from cleaner to cleaner but the census was about $40 per room. “Why don’t you advertise $40 per room” I asked the Cleaners “Because That’s Not The Way its done” I get it people are use to seeing these advertisements for $5 and $10 per room and It will be a difficult sell ! to be up front with the actual price will shock people at first It’s a long and difficult road ahead for us But, If you would please check us out at http:/www.WeCleanLasVegasCarpets.com/ and give me any feed back you have this is my answer to Bait and Switch campaigns.

Gil Sirimarco
Managing Member
Mayberry’s Maids
(702) 474-MAID (6243)

And Introducing January 2010
www.WeCleanLasVegasCarpets.com
(702) 240-RUGS (7847)

Jonathan said...

Office cleaning in London can be executed in a variety of manners. Some offices house their own staff of workers whose sole purpose is to carry out the daily cleaning and upkeep of the office. This could include such daily tasks as emptying waste bins, maintaining cleanliness and hygiene in the washrooms, and keeping door windows smudge and fingerprint free. Other tasks that in house cleaners carry out include both sweeping and mopping of floors, cleaning walls, ceilings, and windows. Some in house cleaners will carry out the cleaning of desks. However, many companies frown upon having their in house cleaners even touching their employees desks. Visit office cleaning london to get more information about this.

Mike said...

In every business industry, whether you are running a pub, cinema, club, or other establishments, cleaning is a very important aspect of the day to day operations. We provide several different cleaning services for this sector like: carpet cleaning, window cleaning, janitorial services, garbage disposal, washroom maintenance services, Please visit :- carpet cleaning Surrey

carpet cleaning Sydney said...

Thanks carpet cleaning process removes soil while improving the overall carpet appearance, and gives a new look for a long time.

Carpet Cleaning Naperville said...

I have heard a lot of stories like this. Just my advice, before you let anybody in to your home, make sure that you are actually dealing with the person they say they are.

Anyway, when choosing a carpet cleaner, ask your friends around; they might know a trustworthy cleaning company. Recommendations are always helpful. Also, always look for a truthful and devoted cleaning company like this carpet cleaning Naperville, Illinois company.

Hope those scammers won't bother you anymore. Stay safe!

Eileen said...

Wow. That wasn't nice at all. How's the complaint going? Did the police got those people behind it? I have rugs in my house, and I myself have done few carpet cleaning. Long Island is kinda chilly this past week. So we want to put a thick floor cover near the fireplace. Good thing I have contacted some really good and credible Long Island cleaning services. I hope you won't get a call from those customer service anymore.

carpet cleaning naperville said...

If your home is particularly dusty,regular vacuuming will also help to keep your carpets free of dust and other debris.

st albans carpet cleaning said...

Look for carpet cleaning services through the web. Use the internet if you could not find an affordable carpet cleaning company in your local area. The resources below have links to several carpet cleaning companies.

carpet said...

This time, using a mild detergent and water to remove carpet stains can be sufficient. If this fails, try this formula instead. Mix 1 cup vinegar, 1 cup water and 1 / 2 cup of baking soda spray. Spray the stain and wipe dry with a towel. Another natural formula for a good clean stains with a mixture combining ½ cup salt, ½ cup vinegar and ½ cup of borax. Rub the mixture directly to the stain with a clean cloth. Leave this for a couple of hours before vacuuming.

vancouver carpet cleaning bc

Aiza from office cleaning said...

Thank you so much for sharing this information with the rest of us.
I have been searching the Internet for fun and came upon your website. Terrific post.
It is good to know that some people still put in an effort into handling their websites.

Carpet Cleaning Companies said...

Carpet cleaning is very necessary and takes up significant portion of the capital investment for your company. It is also important to enhance the overall image of your office environment.

Apter Cleaning said...

Yes it is not unlike trying to get your name off of the mailing lists in emails.

Akira from office cleaning said...

Good day everybody, This webpage is good and so is how the matter was developped.
I like some of the comments as well even if I would rather we don't err from the main point so that to add value to the subject.
Cheers for this post, It’s fantastic to see informative post like this.

Vancouver Carpet Cleaning BC said...

Carpet cleaning is different from home because the carpet is usually different. Most of the carpets used in industrial or commercial applications are more resistant, with a tighter weave and short hair. It is usually glued directly on the floor, instead of being stretched over padding. Because it looks a lot more traffic than residential, it should be more durable and easier to clean. It is also generally cleaned very often, so it should hold up to repeated cleanings.

Aleena said...

This seems to be a great site which offers Professional Cleaning Company, Commercial Cleaning, Domestic Cleaning, Brisbane Cleaning, Lawn Mowing Services, Cleaning Prices, Commercial Cleaning Prices, Domestic cleaning Prices etc. and i would surely like to try their service...i had been relying on http://www.peoplepowercleaning.com earlier and they too offered good stuff.

KAYSERI HALI YIKAMA said...

If your home is particularly dusty,regular vacuuming will also help to keep your carpets free of dust and other debris.

siblysarkar02 said...

Dear friend,
Cleaning the carpet in your residence can be a cumbersome job and could consider some time to get done. There are a good deal of items that require to be done, like relocating the furniture, finding the right cleaning answer, and many others. It would be best to timetable it on dates when you have a long weekend or for the duration of spring cleaning, as lengthy as the moments function for you. Proper arranging also enables you to be a lot more productive in cleaning. You can take help form carpet cleaning Carlsbad.
thanks

kilim pillows said...

Is there a way to clean Kilim Pillows and Cushions?

Noah Christian said...

Thank You for to write your article on Carpet Cleaning Scams .Blog provide a good information . We provide carpet cleaning service .

Rebecca Foster said...

I really hate those scam. They're very annoying indeed! That is why I inquire first before choosing any carpet cleaning services or other cleaning stuffs.

fort collins carpet cleaning said...

Choosing our fort collins carpet cleaning is must as professional house cleaning services will help in maintaining a high standard of cleanliness in our home and give us more time to do the other things we would rather be doing.

Carpet Cleaning in Toronto said...

It is important to clean your home carpet regularly. If you think that vacuum cleaning your carpet is enough, you have to rethink. Carpet cleaning does not begin and end with vacuum cleaning. The machine may be useful but it may not be sufficient in thoroughly cleaning your carpet.

Carpet Cleaning in Toronto

sydneys carpet cleaning said...

Cleaning is often one aspect that isn't considered when it comes to packing the boxes and moving the furniture ready for departure.

sydneys carpet cleaning

Karly Mittens said...

As a service provider I am sorry for your experiences. It destroy the business. Unfortunately these times, 80% of the carpet cleaning industry is not licensed. One of the important problems is that soon after cleaning, the carpets are left wet and will take days to dry up. This is a real anxiety about rentals as when tenants stop houses, the houses can be locked up for some days or weeks which increases the unbearable smell.
Carpet Cleaning Brisbane and Carpet Cleaning Sunshine Coast Getting your property back in shape and your life back on track is our highest priority.

Salman Habib said...

Nice post with great details. I really appreciate your inspirations.

carpet cleaning

Anonymous said...

You don't need to be near a vacant lot — give them the address of the local police station.

carpetcleaningau said...

Shopping for the perfect carpeting design for your home requires a lot of time and effort. Aside from the fact that there are different things to be taken into consideration, a new carpet means a new form of investment so that your home will have an elegant and soothing appearance. As soon as you have made your decision that you want a carpeted home, it already comes with the responsibility that your flooring needs to be regularly vacuumed and checked by a professional carpet cleaning specialist.

carpet cleaning morley