This warrants a post all on its own. The negativity of dealing with them is inside me so I thought I would release it to the world.
We bought some office chairs from OfficeMax a few months ago. Within about a month, or a little over a month, one of them broke. The plastic on the arm rest snapped and rendered the entire chair useless, since so much of it seemed to be supported by the arm rests. if you sat on it, it was crooked and the back of the chair sagged.
When we got a chance, we took it back to OfficeMax. Considering I'm restricted from lifting anything, I had to wait for a weekend when Dave was free so we could do this together. It wasn't much after their "30-day" window for returns.
They refused to return our purchase. The chair was about $150 and for such little time it really should have held up better. I'm saddened that OfficeMax will not back up the products they sell. I suppose we could have paid a stupidly high amount for an extended warranty on the chair, but really, we didn't think the chair would break so soon. When the warranty costs about 1/4 the price of the chair, is it really worth it? Plus, being pregnant with twins and all, not only should I not be lifting this chair, I shouldn't be dealing with the stress of it, nor should we be spending extra money on extended warranties that are not advisable by even the best financial experts. Those warranties are just ways the companies like OfficeMax use to get more revenue for pretty much no work.
Our garbage collection allows us one small bin per week. There was no way we could throw it away ourselves. Also, what a waste! The chair was irreparable by us, but maybe not by the manufacturer. It's such a shame this item may end up in a landfill from just a month's worth of use! We also know that as a company, OfficeMax has better leverage with the manufacturer and can likely get that chair repaired or exchanged, or at least give us some sort of support to do it ourselves.
We left the chair with them at the store with a copy of the receipt and our information so the store manager could call us during her work hours, which happen to be the same as Dave's work hours. We were told that she wouldn't call us, that we'd have to call her. What happened to customer service? We strongly expressed our desire for the manager to make the effort to actually call us - that a simple phone call would go a long way toward redeeming OfficeMax in our eyes. That if we didn't get a phone call, then not only would they lose us as a customer, but that I would write about this in my blog and we would be more than happy to spread our story around, encouraging others to beware of purchases made from OfficeMax.
It has been over 2 weeks and we haven't had that phone call. I can only guess that they sent the chair to their manufacturer and benefited from some sort of refund, leaving us out of the loop and out of our hard earned dollars.
Edited to add: I called their main customer service hotline and spoke with a very nice woman, Diane, who took my report and apologized for the treatment we received. She said she's sending the report directly to the district manager for the store we dealt with and asked the DM to call us back about the incident ASAP. So, the issue we have is with our local store at Paseo de Saratoga in San Jose, CA, perhaps, and not with OfficeMax in general. We shall see, though, how it all pans out. We'll see if we get that call and find out how they can resolve the situation. Brian Pirotti is the DM who should call.